YOUR FIRST APPOINTMENTYour first visit
A first appointment for a new Llandaff patient starts with a full examination and, where it's useful, digital X-rays, followed by a plain conversation about what we've found and what — if anything — we'd suggest doing about it. Nothing gets booked in on the spot without you having had a proper chance to think it over.
Because we build more time into first appointments than a typical NHS slot allows, patients who haven't been to a dentist in a while tend to find it a more relaxed experience than they expected — there's room to ask questions, get a clear answer, and leave with an actual plan rather than a vague sense that something needs sorting eventually.
If you've been registered with a practice near Llandaff village previously, it's worth asking them for a copy of your records or recent X-rays before your first visit with us; it isn't essential, but it can save duplicating work unnecessarily.
LOCAL TO YOUFor Llandaff's families, students and professionals
Llandaff's identity is a genuine mix — the cathedral and its choir school and green give it a settled, almost rural feel despite being minutes from the city centre, while Cardiff Metropolitan University's campus brings a constant flow of younger residents and staff through the area. That combination means our Llandaff patient list runs from long-established families who've lived near the green for decades to postgraduate students booking a single course of whitening before they move on.
Danescourt, just to the west, adds another layer again — newer, more suburban housing filled with young families who value being able to book an appointment in the evening rather than pulling a child out of school during the day. We keep evening and Saturday slots specifically with patients like this in mind.
The BBC's long history in the Llandaff area, going back to the old studios, also means we see a number of patients whose working patterns are anything but a standard nine-to-five — production schedules, irregular shifts, last-minute call times — all of which make a flexible private appointment book more useful than a fixed NHS slot months in advance.
MAKING THE TRIP COUNTCombining a dental visit with a trip into town
A lot of Llandaff patients tell us they plan their appointment around something else in the city centre — a supermarket shop, a browse round St David's, a coffee on the way back to the car. Being based inside the shopping centre itself, rather than on a side street somewhere, makes that easy: park once, see us, then carry on with the rest of the day without moving the car again.
For anyone who'd rather make a single trip work harder, our evening slots on weekdays mean you can come in after work in the city and still be back in Llandaff in time for the evening, rather than needing to carve out a separate half-day.
GOING PRIVATENHS access near the cathedral
Llandaff has a few NHS-affiliated practices nearby, but like much of Cardiff, capacity has been tight for a long time, and several local surgeries have periods where they simply aren't accepting new adult NHS patients. We hear this regularly from Llandaff callers who've tried the practices around the green and been told there's no space.
As a private practice, we don't have an NHS list to join, so there's no waiting list in the usual sense — most new patients can be seen within a week or two of calling. We'll always be upfront about cost before agreeing to any treatment, so switching from NHS to private care doesn't come with any nasty surprises on your first visit.
TAKING IT AT YOUR PACENervous about dental visits?
We see a fair few Llandaff patients who've avoided the dentist for years, often after one bad experience decades ago rather than anything more recent. That's a common story and nobody here will make you feel awkward about it. If it's been a long time, we're happy to keep a first appointment to a look and a conversation, with any actual treatment scheduled for later once you feel ready.
Being a smaller practice means you'll generally see familiar faces on return visits rather than a different dentist each time, which a number of our more anxious Llandaff patients say makes a genuine difference to how comfortable they feel walking in.
URGENT CAREDental emergencies from Llandaff
A broken tooth, a lost filling, or sudden swelling doesn't wait for a convenient day, and we know a short drive into the city centre can feel like a long one when you're in pain. Call us as early as you can and we'll do what we can to fit you in the same day, particularly if there's swelling, bleeding, or a knock to a tooth involved.
Given how close Llandaff is to the centre, most patients can be with us within twenty minutes of leaving the cathedral green, even allowing for parking in St David's or Queen Street on the way in.
FLEXIBLE BOOKINGFitting appointments around university and BBC schedules
Between Cardiff Metropolitan students, staff, and the area's long-standing media connections, a lot of Llandaff's working week doesn't look like a typical nine-to-five. We keep evening and weekend appointments open specifically because rigid daytime-only booking simply doesn't suit a meaningful share of the people who live and work nearby.