Statement of Purpose

Name

Luna Dental (TCJT Limited)

Address

1st Floor, Boots, St David's Shopping Centre, Queen Street, Cardiff CF10 2RG

Telephone

029 2022 9254

Email

hello@lunadental.co.uk

Fax

N/A

• Provide patients with a standard of care we would expect to receive ourselves.
• Communicate with patients in a friendly, open, courteous and professional manner.
• Keep our knowledge and professional skills up to date.
• Listen to, and act on, patient views and opinions.
• Ensure that patients receive full information about our services, their treatment options and associated costs.
• Refer patients for further advice where appropriate.
• Respect patient confidentiality at all times.
• Abide by the most recent standards of cross-infection control.
• Make our complaints procedure known and available.
• Actively seek patient feedback to ensure our services meet patients' needs and expectations.

By doing this we hope to provide the opportunity for patients to fully participate in their oral healthcare in a safe, supportive environment. The patient's wishes and best interests will always be at the centre of our treatment planning process.

Name

Jamil Torofdar

Address

Luna Dental, 1st Floor, Boots, St David's Shopping Centre, 36 Queen Street, Cardiff CF10 2RG

Telephone

029 2022 9254

Email

hello@lunadental.co.uk

Fax

N/A

Qualifications

BDS · GDC 277573

Name

Jamil Torofdar

Address

Luna Dental, 1st Floor, Boots, St David's Shopping Centre, 36 Queen Street, Cardiff CF10 2RG

Telephone

029 2022 9254

Email

hello@lunadental.co.uk

Fax

N/A

Qualifications

BDS · GDC 277573

Role

Responsible for the overall management of the organisation, ensuring all activities align with its strategic objectives and that resources are used effectively and efficiently.

The Dental Practice is owned by TCJT Limited and trades as Luna Dental.

J Torofdar / Tohoor Chowdhury — CEO.

• The practice provides general private dental care.
• We also provide short-term orthodontics to patients over the age of 18 years old.
• We provide private treatment for children and adults.
• We currently have access for patients requiring wheelchair access.
• Each surgery is equipped with an intra-oral radiography unit.
• We only use equipment pursuant to the accepted provision of general dentistry.
• Patients in need of specialist treatments we do not provide can be appropriately referred, including those who require wheelchair access.

We invite verbal and written feedback from patients. Patient questionnaires are used to help shape treatment provision.

Monday

9am – 5pm (closed 1 – 2pm)

Tuesday

9am – 5pm (closed 1 – 2pm)

Wednesday

9am – 5pm (closed 1 – 2pm)

Thursday

9am – 5pm (closed 1 – 2pm)

Friday

9am – 5pm (closed 1 – 2pm)

Saturday

By appointment

Early appointments prior to 9am and weekend appointments are available on request. Advice for patients seeking emergency treatment out of hours is provided on the practice answerphone and on notices outside the practice. Out-of-hours number: 07397 901 567.

Out-of-hours calls are triaged by our call handler Seren Cartwright over weekends and bank holidays. Dentists are available for call-outs on weekends and bank holidays where appropriate.

Here at Luna Dental, we always aim to have satisfied patients and consistently meet the expectations of our patients in the care and service we provide. When complaints do arise, we aim to resolve the issues in an appropriate and timely fashion. Throughout any complaint handling procedure, the patient's confidentiality is of utmost importance and is observed at all times. We respect the individual's right to make a complaint and will ensure that they are in no way discriminated against as a result of raising their concerns.

In the unfortunate event that you wish to make a complaint, please speak to a member of staff at reception at the earliest possible occasion. You will then be directed to Emily Brown (Group Manager), who oversees all of our complaint handling procedures. Complaints can be made verbally, by phone on 029 2022 9254, or by email to hello@lunadental.co.uk. In writing: FAO Emily Brown, Luna Dental, 1st Floor, Boots, St David's Shopping Centre, 36 Queen Street, Cardiff CF10 2RG.

An acknowledgement of your complaint will be made within two working days of it being received, and a brief history of your complaint will be taken at that point. Usually, some time will then be needed to investigate. You should let our complaints manager know if you do not want the treating dentist to be informed or involved at this stage. We aim to resolve all complaints within ten working days from receipt, but where the issue is likely to take longer to investigate, we will let you know at the earliest possible time, giving reasons for the expected delay. You will then be contacted with the findings of our investigation and invited to attend a meeting to discuss possible options for resolution. If you are not satisfied with the outcome of our complaints procedure, you should contact one of the following bodies:

Further information on dental complaints is available from the General Dental Council: gdc-uk.org.

All staff are trained on their responsibilities for safeguarding patient privacy and keeping information secure, in line with current legislation:

• We will not share confidential information you have given us, or that we hold about you, with anyone else without first obtaining your agreement.
• Information collected for one reason will not be reused for a different reason unless you have agreed to this.
• You may object at any time to us using your confidential information for anything beyond your direct care.
• Our duty of confidentiality continues after a patient has died and is upheld to the same standard as for living patients.
• Whenever information is shared with another person or organisation, our disclosure rules are applied without exception.

To ensure patient dignity is protected, we implement our equality and diversity policy by:

• Providing patient information in a variety of languages, if required.
• Making translation services available for patients who need them.
• Providing services that are accessible to patients with disabilities.
• Ensuring care is planned around each individual's specific needs.
• Working proactively to reduce oral-health inequalities across the communities we serve.
• Bringing patients and patient groups into how we shape and improve our service.
• Meeting the varied needs and circumstances of our patients and local community with a positive approach.
• Coordinating with other services supporting patients who have additional medical or social-care needs.

Written

23/07/2025 — J Torofdar

Reviewed

08/07/2026 — EB / JT

HIW notified

22/04/2025