Open to everyone — you don't have to be an existing Luna Dental patient to join. Two ways to spread the cost of your routine care across the year instead of it landing in one bill. Choose the plan that suits how often you see the hygienist — your Direct Debit is set up securely with GoCardless.
New patients welcome — no need to be registered with us.
The Plan is an in-house membership plan, not dental insurance. Treatment outside your chosen plan is charged separately, with your 10% member discount applied where eligible.
Flex Essential
New to Luna Dental? You can join the plan straight away — once it starts, our team will be in touch to book your first check-up.
These Terms & Conditions govern membership of the Luna Dental Membership Plan (“the Plan”) provided by Luna Dental Cardiff (“Luna Dental”, “the Practice”, “we”, “us” or “our”). By joining the Plan, you (“the Patient”, “you” or “your”) agree to these Terms & Conditions.
The Luna Dental Membership Plan is an in-house dental membership plan designed to help patients spread the cost of routine preventive dental care and receive additional benefits while their membership remains active. It is not dental insurance and does not provide cover for treatment outside Luna Dental.
Flex Essential – £18 per month: 2 routine dental check-ups per membership year and 2 routine dental hygiene appointments per membership year.
Flex Enhanced – £30 per month: 2 routine dental check-ups per membership year and 4 routine dental hygiene appointments per membership year.
Your membership year runs for 12 months from the date your membership begins unless otherwise confirmed by Luna Dental. Membership benefits are personal to the individual patient and cannot be transferred, exchanged or used by another person.
While your membership is active and your payments are up to date, you will also receive:
Unless Luna Dental expressly confirms otherwise in writing, your monthly membership fee does not pay for dental treatment other than the routine appointments specifically included within your chosen Plan.
Treatment such as fillings, crowns, bridges, dentures, root canal treatment, extractions, implants, orthodontic treatment, cosmetic treatment and other restorative or elective treatment is charged separately. Where eligible, your 10% membership discount will be applied to additional treatment carried out at Luna Dental.
Treatment provided by an external dentist, specialist, laboratory, hospital or other third party is not included within the Plan unless Luna Dental specifically confirms otherwise. Prescription charges, medication and other third-party costs are also not included unless expressly stated. Your dentist will discuss recommended treatment and associated fees with you before treatment wherever reasonably practicable.
Membership fees are payable monthly by Direct Debit. Direct Debit payments are processed using GoCardless, our payment service provider.
By joining the Plan and setting up your Direct Debit, you authorise the collection of the applicable monthly membership fee from your nominated bank account. You are responsible for ensuring that your Direct Debit details remain valid and that sufficient funds are available for each payment. Where another person pays your membership fee on your behalf, you remain responsible for ensuring that your membership fees are paid.
GoCardless facilitates the collection of your payments. Your dental membership agreement remains between you and Luna Dental.
Your membership benefits are conditional upon your membership payments being kept up to date. If a Direct Debit payment fails, we may contact you and/or attempt to collect the outstanding payment again. If payment remains outstanding, Luna Dental reserves the right to:
Included check-ups and hygiene appointments must be used during the relevant membership year. Appointments are subject to availability and must be booked in accordance with the Practice's normal booking procedures.
Patients are responsible for arranging and attending their appointments. Luna Dental may send reminders as a courtesy, but responsibility for booking and attending included appointments remains with the Patient.
Unused appointments do not have a cash value, cannot be transferred to another person and do not automatically roll over into a subsequent membership year. Failure to use all appointments included in your Plan does not entitle you to a refund or reduction in your membership payments.
All appointments remain subject to Luna Dental's normal appointment cancellation and non-attendance policy. If you fail to attend an appointment or cancel without providing the notice required by the Practice, the appointment may be treated as used and/or a cancellation or non-attendance charge may apply in accordance with the Practice's current policy.
Membership does not exempt patients from Luna Dental's appointment cancellation or non-attendance rules.
Membership of the Plan does not guarantee that you will be suitable for any particular dental treatment. All treatment remains subject to appropriate clinical assessment, diagnosis and the professional judgement of the treating clinician.
Joining the Plan does not create an entitlement to treatment that a clinician considers inappropriate, unnecessary or unsuitable. Luna Dental may use appropriately qualified dentists, hygienists, therapists or other members of the dental team to provide services included within the Plan.
The 10% membership discount is available only while:
Active Plan members are not charged Luna Dental's standard online booking fee when making an eligible online booking. This benefit applies only while your membership remains active and payments are up to date. If your membership ends, Luna Dental's normal booking fees and booking terms will apply to future appointments.
You may request cancellation of your Luna Dental Membership Plan by contacting the Practice using the telephone number, email address or other contact method published by Luna Dental.
Where possible, please contact us before cancelling your Direct Debit with your bank so that we can correctly close your membership account and advise you of any outstanding payments or treatment charges. Cancelling a Direct Debit with your bank does not remove your responsibility for any membership fees or other amounts that became due before your membership ended.
Important — your membership place: if you cancel, you automatically give up your place as a Plan patient. Your place will not be held or reserved. Rejoining is not guaranteed and will be subject to availability, Luna Dental accepting your application, and the plans, benefits and prices applicable at that time.
Cancellation of your membership does not prevent you from asking to continue attending Luna Dental on a private pay-as-you-go basis, subject to the Practice accepting you for ongoing care and appointment availability.
When your membership ends:
Luna Dental may suspend or terminate your membership where there is a reasonable reason to do so, including where membership payments are not made, amounts properly owed remain unpaid, these Terms are materially breached, the Plan is withdrawn or substantially changed, the Practice is no longer able to provide the Plan, there has been a serious or repeated breach of Practice policies, the professional relationship has irretrievably broken down, or Luna Dental determines it can no longer continue to provide care.
Where reasonably possible, we will provide appropriate notice of termination. Nothing in these Terms affects Luna Dental's professional obligations regarding the safe and appropriate provision of dental care.
Luna Dental may review and change membership fees from time to time. If we increase your monthly membership fee, we will provide reasonable advance notice before the new fee takes effect.
If you do not wish to continue membership following a price increase, you may cancel by contacting the Practice. Continuing your membership after the new fee takes effect will constitute acceptance of the new membership fee, subject to your statutory rights.
Luna Dental may amend the Plan, its benefits or these Terms where reasonably necessary, including because of changes to the services offered, operating or clinical costs, law, regulation or professional requirements, payment-processing arrangements, or changes required to maintain the appropriate operation of the Plan.
Where a change materially affects your membership, we will provide reasonable notice wherever practicable. If you do not wish to accept a material change, you may cancel your membership by contacting the Practice.
Membership is optional. Patients who do not wish to join, or who cancel their membership, may request to receive private dental care on a pay-as-you-go basis at the applicable private fee.
For reference, our current standard fees include a routine dental check-up at £50 and a hygiene appointment at £70. Fees may change from time to time.
Pay-as-you-go patients do not receive membership benefits, including the 10% Plan treatment discount or waiver of the applicable online booking fee.
As a Plan member, you agree to:
Luna Dental will process your personal information in accordance with applicable data protection law and our Privacy Policy. Information necessary to establish and administer your Direct Debit payments may be provided to and processed by GoCardless and relevant banking/payment providers.
GoCardless will process payment-related information in accordance with its own applicable privacy terms. Clinical information will only be shared where there is an appropriate lawful basis for doing so.
Payments made by Direct Debit are subject to the applicable Direct Debit Guarantee, which provides protections in relation to changes to payments and errors in Direct Debit collections.
You may cancel a Direct Debit instruction through your bank or building society. However, cancelling your Direct Debit does not remove your responsibility to pay amounts properly due under your membership agreement. If you wish to end your membership, you should also contact Luna Dental directly.
If you are unhappy with any aspect of your membership, dental care or treatment, please contact Luna Dental in the first instance. We will deal with complaints in accordance with our Practice complaints procedure, a copy of which is available from the Practice.
Membership is personal to you. It cannot be sold, assigned or transferred to another patient. Plan benefits are available only at Luna Dental and cannot be used to obtain treatment from another dental practice or provider unless Luna Dental expressly agrees otherwise in writing.
Membership places may be limited. Luna Dental reserves the right to close the Plan to new or returning members when membership capacity has been reached. Being a previous member does not give you priority over other patients if you later wish to rejoin. This is why cancelling your Plan means relinquishing your membership place.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, or affects your statutory rights as a consumer or Luna Dental's obligations as a regulated dental care provider.
The Plan is a method of providing and paying for specified dental services and membership benefits. It is not intended to replace the clinical judgement of your dental professionals.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. If Luna Dental does not immediately enforce a provision, this does not mean we have waived our right to enforce it later.
These Terms & Conditions, together with the Plan information provided to you and relevant Luna Dental policies referred to within them, form the basis of your membership agreement with Luna Dental.
These Terms & Conditions are governed by the laws of England and Wales. Nothing in this section affects any rights you may have as a consumer regarding where proceedings may lawfully be brought.
Luna Dental Cardiff, 1st Floor of Boots, St David's Centre, Queen Street, Cardiff CF10 2RG. Telephone 029 2022 9254. Email hello@lunadental.co.uk.
Please tell us that your enquiry relates to your Luna Dental Membership Plan so that we can assist you promptly.
By joining the Luna Dental Membership Plan, you confirm that you have had the opportunity to read these Terms & Conditions and agree to be bound by them. You also acknowledge that:
Questions about the plan? Call the practice on 029 2022 9254 and we'll talk it through.
Leave your number and we'll ring you back as soon as the phones reopen.